ecommerce recommendations and related topics
EBPP
Short for electronic bill presentment and payment, the process by which companies bill customers and receive payments electronically over the Internet.
There are two types of presentment models:
* direct model: a biller delivers the bill to customers via its own Web site, or via a third-party's site.
* consolidator model: bills from multiple billers are delivered to a single Web site, to be presented in aggregate to the consumer for viewing and payment. Transaction Authority Markup Language
Shortened as XAML. XAML is a vendor-neutral standard developed jointly by Bowstreet, Hewlett-Packard, IBM, Oracle and Sun that is used to coordinate and process online business transactions. Based on XML, XAML uses a set of XML message formats and interaction models that Web services can use to provide business-level transactions that span multiple parties across the Internet.
XAML distinguishes traditional online transaction processing (OLTP), such as making banking transactions online or purchasing a product from a consumer Web site, from business Web transaction processing (BWTP), which involves Web services from multiple organizations on the Internet and must coordinate the low-level operations of commit, cancel, retry, and compensate (undo or reverse) in order to ensure business-level transaction integrity.
The following example illustrates a business-level transaction involving a set of Web services that would utilize XAML: Consider a lumber company that needs to purchase a large quantity of a chemical it uses to treat its lumber before it is sold. In order for the buyer to purchase the chemical, the company requires additional value-added services provided by third parties, such as shipping with specific delivery terms, government compliance for safe transport, payment financing and casualty insurance. The purchase cannot take place until all these services are coordinated and the buyer is satisfied. XAML will allow the different parties involved to process the transactions over the Web. CRM Definition
Customer Relationship Management (CRM) is an data industry locution for
methodologies, software, and usually Internet capabilities that aid an enterprise operate customer
relationships in an organized and efficient manner. In many cases, an enterprise builds a
database about its customers. This database describes relationships in sufficient detail so that
management, salespeople, and customer supply reps can access data; match customer needs with
product plans and offerings; remind customers of supply requirements; know what other products a
customer had purchased; etc. RM Definition Customer Relationship Management (CRM) is an data
industry locution for methodologies, software, and usually Internet capabilities that aid an
enterprise operate customer relationships in an organized and efficient manner. In many cases,
an enterprise builds a database about its customers. This database describes relationships in
sufficient detail so that management, salespeople, and customer supply reps can access data;
match customer needs with product plans and offerings; remind customers of supply requirements;
know what other products a customer had purchased; etc.
